Return Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please take note that unfortunately the customer must cover the shipping costs.

You can easily request a return on our website, but if you can't or you have questions please contact us at shoptees.00@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shoptees.00@gmail.com.

If the return request is rejected it is because we need more proof to accept it, in this case send us an email with photos of the product and repeat the request.

Once the request is accepted, we will send an email with the date by which the package must be sent, if it is not done by that date the refund will not be made.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at shoptees.00@gmail.com.